Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use 5Gringos Casino. Please read them carefully before registering, depositing funds or playing any game. By accessing the website or using our services, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules displayed for particular games, promotions or services.

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1. General terms and eligibility

These Terms & Conditions apply to the website, platform, games and related services made available under the 5Gringos Casino brand. References to “we”, “us” or “our” mean the operator of the relevant service, while “you” or “your” means the person using the website or an associated account. Additional terms may apply to specific games, payment methods, promotions or features. Those additional terms form part of these Terms & Conditions where they are presented to you.

In this article

You must be at least 18 years old to use the service. You must also be legally permitted to access online gambling services in the place where you are located. It is your responsibility to check the laws that apply to you before registering or playing. Do not use the website if online gambling is prohibited where you live, if you are subject to a gambling exclusion, or if you are otherwise not legally entitled to participate.

By using 5Gringos Casino, you confirm that all information supplied by you is accurate, complete and current. You must not register on behalf of another person, create an account for a business or organisation, or allow another person to use your account. We may refuse an application, suspend access or close an account where we reasonably believe that eligibility requirements have not been met.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to our services, technology, legal obligations or business practices. The current version will be made available on the website. Changes will generally apply from the date they are published, unless a different effective date is stated. You should review the terms regularly. If you continue to use the service after an update, that use may be treated as acceptance of the revised terms. If you do not agree with a change, you should stop using the website and follow the available account closure process.

Prohibited use

You must not use the website for unlawful purposes, fraud, money laundering, terrorist financing or any other prohibited activity.
You must not use software, devices, scripts, bots or other tools intended to interfere with the website, manipulate a game or obtain an unfair advantage.
You must not attempt to access another person’s account, obtain restricted information or bypass security controls.
You must not copy, reproduce, modify, distribute or commercially exploit website content without appropriate permission.
You must not use the service if you are located in a jurisdiction where access or participation is restricted.

2. Accounts, verification and money

An account may be required to use some or all of the services. You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell us promptly if you believe your account has been accessed without permission, if your login information has been lost, or if any account information needs to be corrected.

We may carry out identity, age, address, payment and source-of-funds checks before or after an account is opened. You agree to provide information and documents that are reasonably required for these checks. Verification may be required before deposits, withdrawals, bonuses or continued access can be processed. If requested information is not provided, is inaccurate, cannot be verified or raises compliance concerns, we may restrict, suspend or close the account in accordance with applicable requirements.

You must only use payment methods that are in your own name or that you are otherwise authorised to use. Deposits should be made for the purpose of participating in permitted games and not for any unlawful or improper purpose. We may reject, reverse or investigate transactions where a payment method cannot be verified, where a transaction appears unusual, or where required checks have not been completed.

You are responsible for checking transaction details before confirming a deposit or withdrawal request. Available payment options, processing conditions, minimum or maximum amounts and any applicable charges may be displayed on the website and may change. We do not guarantee that every payment method will be available at all times. A bank, card issuer, payment provider or other intermediary may apply its own terms or fees.

Withdrawals may be subject to account verification, payment checks, game requirements and any applicable legal or compliance review. We may return funds using an appropriate verified method and may ask for further information before releasing a balance. You should not treat a displayed balance as immediately available for withdrawal where a transaction, bonus condition or verification step remains outstanding.

Account closure and suspension

You may ask to close your account at any time. Closure does not remove obligations that arose before closure, including obligations relating to transactions, disputes, investigations or compliance checks. We may suspend or close an account where we suspect fraud, abuse, an unfair advantage, a breach of these terms, a payment issue, a legal restriction or a responsible gambling concern. Where an account is closed, any remaining balance will be handled in accordance with applicable law and the circumstances of the closure.

3. Games, promotions and responsible gambling

Games are provided for entertainment and involve risk. Outcomes are determined by the relevant game rules and, where applicable, randomised systems. You should only play with money you can afford to lose. Past results, previous wins or previous losses do not predict future outcomes, and no strategy can guarantee a win.

Before playing a game, you should review the rules, stake options, winning conditions and any information shown on the game screen. A game may be unavailable in certain locations or may be changed, withdrawn or temporarily suspended. If a technical fault, display error or system issue affects a game, we may void affected play or take another reasonable corrective action, subject to applicable law.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own promotional terms. Those terms may include eligibility requirements, a limited availability period, qualifying deposits, permitted games, wagering or playthrough conditions, stake restrictions, withdrawal conditions and limits on the number of offers that may be used. You should read the specific offer terms before opting in or making a qualifying transaction.

Unless the relevant offer terms say otherwise, promotional benefits are personal to the eligible account holder and must not be transferred, sold or combined with an unauthorised offer. We may withdraw or amend an offer where required by law, where a technical or administrative error has occurred, or where we reasonably believe an offer has been misused. We may refuse or remove a benefit if the applicable promotional terms have not been followed.

Responsible gambling

Gambling should remain an optional form of entertainment, not a way to make money or recover losses. Set a budget before you play and consider setting time and deposit limits where those tools are available. Take regular breaks and avoid gambling when you are upset, under the influence of alcohol or drugs, or trying to solve financial problems.

Do not chase losses or increase stakes to try to win back money.
Do not borrow money, use essential household funds or sell possessions to gamble.
Keep your account private and do not encourage another person to play through it.
Use account limits, time-outs or self-exclusion options if gambling is becoming difficult to control.
Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.

If you believe gambling is no longer enjoyable or manageable, stop playing and use the responsible gambling controls available through the website. You can also seek help from an appropriate gambling support service or a qualified health professional. We may apply restrictions or take other steps where we identify a responsible gambling concern.

4. Website use, privacy and legal matters

We aim to keep the website available, accurate and secure, but access may occasionally be interrupted by maintenance, updates, technical faults, internet problems or events outside our reasonable control. Website content is provided for general information and may change without notice. We do not promise that the website will always be uninterrupted, error-free or compatible with every device or browser.

You are responsible for having suitable equipment, software, internet access and security arrangements to use the service. You should keep your device and software updated and avoid accessing your account through an insecure or shared connection. We are not responsible for problems caused by your device, network, payment provider or other service outside our reasonable control.

Privacy and information handling

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, verify identity and age, process payments, prevent fraud, meet legal and compliance obligations, improve the website and communicate with you about your account. By using the service, you acknowledge that information may need to be shared with payment providers, technology providers, professional advisers, authorities or other service partners where reasonably necessary and permitted by law.

Intellectual property

The website, branding, text, graphics, software, game content and other materials are owned by, or used with permission by, the relevant rights holders. Your use of the website gives you a limited, personal and non-transferable right to access the service for its intended purpose. It does not transfer ownership of any intellectual property to you.

Liability and applicable law

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. To the extent permitted by law, we are not responsible for indirect loss, loss caused by your breach of these terms, or problems arising from events outside our reasonable control. Any limitation of liability applies only to the extent permitted under applicable law.

If a part of these Terms & Conditions is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary, and the remaining terms will continue to operate. A failure to enforce a right immediately does not mean that the right has been waived. These terms, together with any applicable additional terms and policies, represent the agreement governing your use of the service, subject to any mandatory rights under applicable law.

If you have a question about these Terms & Conditions, stop using the relevant service until you understand the rule that applies. The latest version of these terms and related policies should be checked before you register, deposit, play or participate in a promotion.